Shipping policy

Thank you for shopping at Tiligan Collection.

Shipping processing time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm AEST through Sunday, or holidays.

Please be advised that if we are experiencing a high volume of orders, shipments may be delayed by a few days. 

Shipping rates and delivery estimates

Flat shipping rate of $9.95 AUD for total invoice price below $69 AUD.

Free Shipping for orders over $69 AUD.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Damages

Tiligan Collection is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.

Tiligan Collection will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please email us as soon as possible at info@tiligancollection.com.